Citrix: User processes are still active after Log-out

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What happened?

In a customer environment they had the problem that the processes from logged out users are still active and couldn't been closed from the Service Desk.
It's a 7.13 XenApp provisioned environment on Server 2016 with Sharefile.
And that was the problem.
After a bit of investigating we found out that every time a user has Citrix SharFile Drive Mapper open (exact doing see in "When does the error occur") the Log-out process will be blocked and the explorer from the connected users isn't working anymore.
As soon as we closed the Drive Mapper process the running processes from the logged out user closed immediately.

We could reproduce the error with ShareFile Version 3.6 on Server 2016 and Windows 10. We couldn't reproduce the error with ShareFile 3.6 on Windows 7 and Server 2008 R2 it woked correctly here.

When does the error occur?

Every time we moved a file in our Drive Mapper and tried to open it directly from Drive Mapper When we closed the Drive Mapper, reopened it and then tried to open the file from the Drive Mapper it worked.
When we used the Website to move the file to the Drive Mapper and open it afterwards from the Drive Mapper it works.

Workaround

Close the Drive Mapper process and it will work again for every user immediatley.

Solution

We expect one next week from Citrix. I will keep you up to date.


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